FAQs
How do I place an order?
Simply browse our collection, choose your collections, and add the items to your cart. Proceed to checkout and follow the steps to complete your order securely.
Can I change or cancel my order after placing it?
Changes or cancellations can be made if the order hasn’t been processed. Please reach out to our support team as soon as possible.
Is my payment information secure?
Yes, we use encrypted payment gateways and follow strict data security protocols to ensure your information stays protected.
Can I use multiple payment methods for one order?
At the moment, we only accept one payment method per transaction. For a quicker checkout, we suggest using your preferred payment option.
Can I schedule a preferred delivery time?
While exact time selection isn’t available, you can choose preferred delivery options at checkout if offered.
Can I change my delivery address after placing an order?
If your order hasn’t been shipped yet, we can help you update your address. Contact our team promptly to request any changes.
How do I know if my order has been shipped?
You’ll receive an email or SMS notification with information once your order is shipped.
Are there any delivery delays?
While we strive to deliver promptly, unforeseen factors can sometimes cause delays. We appreciate your patience.
What is your return policy?
We accept returns on eligible items in original condition. Please ensure the product is unworn and unwashed when requesting a return.
How long does it take to process a return or exchange?
Once we receive and inspect the item, we’ll process your return or exchange and notify you of the status via email.
What should I include when returning a product?
Include the original packaging, invoice, and any tags along with the product to ensure a smooth return process.
How will I receive my refund?
Refunds are processed to the original payment method after the returned items are inspected and approved.
